Questions, answered.

Wednesday to Monday, 9:00 am to 12:00 midnight. Closed on Tuesdays.

Full payment is required to confirm a booking unless Tamayaz expressly confirms otherwise. Where an approved instalment or payment option is available, eligibility and processing are subject to the applicable payment provider’s terms.

Approved instalment or payment options may be available, subject to the applicable payment provider’s terms.

Our services are for guests aged 18 and over.

Please give at least 4 hours’ notice to change or cancel an in-centre appointment (6 hours for home visits). Cancellations with less notice are charged at 50% of the treatment. For a package or programme session, less than 4 hours’ notice is a fee of 50% of the package-session value and the session stays in the package. No-shows and cancellations after the start time are charged in full, or one full package session. Up to two reschedules are complimentary with the required notice; from the third, a 50% fee applies.

Customers may reschedule an appointment up to two times without charge, provided the required advance notice is given. At least 4 hours’ notice is required for in-centre appointments and 6 hours for Home Wellness appointments. From the third customer-requested reschedule onwards, a fee equal to 50% of the applicable session value applies, even when sufficient advance notice is provided. A reschedule requested with less than the required notice also attracts the applicable 50% charge. Only one rescheduling penalty applies to each change.

We hold your appointment for 15 minutes. After that we may need to shorten or reschedule it so the next guest isn’t delayed.

Yes, for Body Programmes and Skin Programmes. The Body Assessment is normally AED 150 and is complimentary for a limited time. For facials, we start by understanding your skin.

We provide disposable wear. Come without body lotion for body treatments, and without make-up if you can for facials.

Prenatal Massage is available with our specially trained therapists after a short health screening. Body programmes, Madero treatments and body-contouring treatments are not offered during pregnancy. Please ask us about gentle facial options.

Many guests feel a glow and a lighter feeling after a visit. Measurements are usually reviewed from week 4. Results vary from person to person.

Drink 1.5 to 2 litres of water. Avoid sauna, hot tub and alcohol the same day. Use SPF daily after facials.

Yes. Tamayaz Monthly gives you one 60-minute facial or massage each month, plus 10% off extra treatments. Sculpt Club gives you one Sculpt & Drain and one Infrared Sculpt each month. Memberships are prepaid for 3 months and renew only when you choose to renew. There is no automatic charge. An unused monthly credit can be used the following month. Credits left at the end of your term carry over for one extra month when you renew, and you have one complimentary freeze of up to 15 calendar days per term, requested formally before it ends.

Yes. Packages, programmes and memberships must be used within their stated validity period. Unused sessions expire at the end of that validity period. Validity for each package or programme is shown with the product and in your signed terms, counted from your first used session. Start within 30 days of purchase.

Yes, once, for up to 15 calendar days, if you ask formally before it expires. After that you can extend for AED 100 per 15 calendar days, up to 30 additional days.

A single service is non-refundable once completed. Prepaid packages, programmes and memberships are non-refundable once activated and should be used within their stated validity period; freeze and extension options are there if your schedule changes. Exceptional circumstances may be reviewed by management. If anything is not right during a treatment, tell us straight away and we will put it right.

Yes. All displayed prices include 5% VAT.

Packages are personal. Facial packages and Skin Programmes cannot be transferred. Our massage 5-pack can be transferred once.

Gift Vouchers are valid for the period stated on the voucher. The validity and any applicable conditions confirmed on the voucher or at the time of purchase apply.

Yes. When a friend you refer completes and pays for their first booking of AED 250 or more, you receive AED 50 credit and they get AED 50 off. Credits are valid for 60 days.

Yes: massage, selected facials and body treatments at home. Ask us which treatments are available for home visits.

Coming soon. Tell us you’re interested and we’ll let you know as soon as they launch.